Terms of Service & Sales Terms

Acceptance & Parties to Agreement

These Terms of Service (“Terms”) constitute a legally binding commercial agreement executed between you (“Client”, “Patron”, or “Buyer”) and Ginorias, having its registered corporate office at GINORIAS, Mithapukhari Road, Jorhat, Assam - 785001 and GSTIN 18AECPG897L1ZV. By accessing our digital storefront, registering an account, or placing a purchase order for home appliances and consumer electronics, you explicitly accept these Terms in their entirety pursuant to the Indian Contract Act, 1872 and Information Technology Act, 2000.

Client Eligibility & Electronic Contracting

Purchases are reserved exclusively for individuals who have reached the age of legal majority in India (18 years) and possess the full legal capacity to enter into binding contracts. All contractual notices, invoices, and updates are transmitted electronically to your designated email coordinates and mobile phone via SMS.

High-Fidelity Catalog & Craftsmanship Variations

All home appliances and consumer electronics offered through Ginorias are 100% brand-new, factory-sealed, and sourced exclusively through authorized manufacturer distribution channels (LG, Samsung, Daikin, IFB, Eureka Forbes, CG, and Bajaj).

Pricing, GST & Statutory Invoicing

All catalog prices are denominated in Indian Rupees (₹) unless an alternate currency is selected. In accordance with the Central Goods and Services Tax (CGST) Act, 2017 and State GST legislations, applicable GST (typically 18% on consumer electronics) is calculated dynamically at checkout. All purchases are dispatched with a statutory GST tax invoice detailing relevant HSN codes and tax breakdown.

Order Lifecycle, Pending Status & Contract Formation

All orders initially register on our platform with payment_status = 'Pending' and status = 'Pending'. We explicitly reject automated assumptions of settlement. Inventory reservations remain valid for a 60-minute checkout window pending cryptographic gateway confirmation.

Payment Gateways & Cryptographic Settlement

We integrate authorized enterprise settlement partners: Razorpay Software Private Limited (supporting UPI, RuPay, Netbanking, Credit/Debit Cards) and Stripe Payments India Private Limited. Orders transition to payment_status = 'Paid' solely upon server-to-server HMAC-SHA256 signature verification. We do not store raw payment card data. In the event of gateway declines or fraud risk flags, orders are transitioned to Failed or Cancelled without liability.

Passage of Title, Delivery & Transit Risk

We assume 100% of the transit risk until physical handover to you or your designated recipient. To safeguard high-value home appliances against transit theft or mishandling, mandatory OTP or recipient signature on delivery is enforced across all shipments. Legal title passes upon full settlement and verified physical delivery.

Statutory Consumer Protections & 7-Day Replacement Protocol

Clients are protected under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. We elevate this protection to an uncompromising 30-day risk-free listening trial with reverse doorstep pickup across India. Please refer to our Return & Refund Policy for complete RMA procedural details.

Intellectual Property & Engineering Patents

All trademarks, visual assets, industrial product housings, appliance engineering specifications and manufacturer proprietary software displayed on or embedded within our equipment are exclusive intellectual property. Unauthorized disassembly, reverse engineering, software decompilation, or brand imitation is strictly prohibited and subject to civil and criminal remedies under the Copyright Act, 1957 and Trade Marks Act, 1999.

Limitation of Liability

To the fullest extent permitted by applicable Indian law, the Company disclaims liability for indirect, incidental, punitive, or consequential damages arising from the use of our equipment. Our aggregate liability under any claim shall not exceed the actual purchase price paid by the client for the specific hardware unit giving rise to the claim. Nothing in these Terms limits liability for gross negligence, willful misconduct, or statutory consumer guarantees that cannot be excluded under the Consumer Protection Act, 2019.

Governing Law, Indian Jurisdiction & Arbitration

These Terms and all disputes or claims arising out of or in connection with them shall be governed exclusively by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Jorhat, Assam, India. Subject to arbitration, the competent courts at Jorhat, Assam, India shall have exclusive jurisdiction.

Concierge & Legal Notices

For official legal communications or formal inquiries regarding these Terms, please contact our Legal & Compliance Team: