7-Day Doorstep Replacement Guarantee for Appliances
Ginorias is committed to providing a worry-free shopping experience for major home appliances and consumer electronics. Because appliances are mission-critical household investments, we provide a comprehensive 7-Day Doorstep Replacement Guarantee from the verified date of courier delivery.
If your appliance arrives with physical transit damage, fails to power on (Dead On Arrival - DOA), or exhibits verified manufacturing defects during initial installation, we coordinate an expedited doorstep replacement with a brand-new unit at zero cost to you.
Qualifying Eligibility Criteria for Replacements
To qualify for a doorstep appliance replacement or authorized return, claims must fulfill straightforward criteria:
- Notification Within 7 Days: Claim must be registered within seven (7) calendar days of certified delivery via our concierge desk.
- Retained Packaging & Barcodes: Original protective carton, interior polystyrene buffers, user manuals, warranty cards, and serial number barcode labels must be retained for logistics collection.
- Complete Standard Accessories: All manufacturer accessories (inlet/drain hoses, remote controls, batteries, power cords, mounting brackets, and filter cartridges) must be returned with the unit.
- No Domestic Misuse: Hardware must be free from customer-inflicted external physical damage, unauthorized third-party repairs, or improper self-installation contrary to manufacturer guidelines.
Zero Restocking Fee Guarantee
Strict Zero-Surcharge Standard: We never charge restocking fees, return handling surcharges, or inspection levies for genuine transit damage or manufacturing defects. Reverse logistics collection is 100% complimentary.
Step-by-Step Replacement Authorization (RMA) Workflow
Our concierge coordinates appliance replacements and defect verifications through a streamlined process across India:
STEP 01 Request Replacement Authorization
Email care@ginorias.com with your Order Reference (e.g. GIN-XXXXXX) and details of the appliance issue. You will receive an RMA reference within 4 hours.
STEP 02 Certified Brand Technician Visit
An authorized brand service technician (LG, Samsung, Daikin, IFB, Eureka Forbes, CG, or Bajaj) visits for on-site inspection and DOA verification.
STEP 03 Direct Replacement Dispatch
Upon verification certificate issuance, a fresh, brand-new replacement appliance is dispatched directly from regional manufacturer inventory.
STEP 04 Doorstep Reverse Collection & Re-Installation
Our logistics team collects the defective unit and completes certified installation for the new appliance at no added cost.
Refund Processing Timelines (RBI Compliance)
If an identical replacement model is temporarily unavailable in manufacturer stock, or if you prefer a complete refund for a verified defective appliance, our finance department triggers an immediate reversal to your original payment method (UPI, Netbanking, RuPay, Visa, or Mastercard). Reversals are processed automatically and reflect in your account within 5 to 7 business days in strict accordance with Reserve Bank of India (RBI) payment guidelines.
Model & Capacity Upgrades
If upon unboxing you realize your room requires a higher cooling tonnage (e.g. transitioning from 1.0 Ton to 1.5 Ton AC) or greater washing capacity (e.g. 7kg to 8.5kg front loader), our concierge will assist in arranging an authorized model upgrade prior to technician installation, with transparent settlement of price differentials.
Damaged in Transit / Open-Box Delivery Protocol
We mandate Open-Box Delivery verification for large appliances whenever supported by local carrier PIN codes. If any structural dent, cracked glass, or missing component is detected upon delivery, note the discrepancy directly on the delivery docket and notify care@ginorias.com immediately. An immediate replacement dispatch is prioritized.
Pre-Dispatch Order Cancellations
Orders can be cancelled at zero penalty at any time prior to carrier warehouse dispatch. Simply visit Order Tracking or email care@ginorias.com with your order number. A 100% instantaneous refund is initiated to your original payment method.
Returns Concierge & Logistics Coordinates
For return authorizations, reverse pickup assistance, or exchange advice, reach out directly to our Client Care Team:
Ginorias
Appliance Returns & RMA Concierge